Returns & Refunds

All sales are final — here's why.

Heat Check deals in limited-release and one-of-one inventory: sneakers that sold out in minutes, numbered pieces, Fanatics Fest exclusives. Once a pair leaves and comes back it can no longer be sold as deadstock, and most of what's here can't be replaced. That's why we don't accept returns, exchanges or cancellations once an order is placed.

What that means for you: please review the size, condition, photos and product details carefully before you buy. Sizes are US sizing unless noted (an M or W after a size means men's or women's).

Not sure? Ask first. If you have any question about sizing, fit, condition, a specific flaw, or want extra photos of the exact item, message us before you order. You'll hear back from the owner, usually the same day. We would much rather answer ten questions than ship the wrong size.

Where we've got you covered

  • Authenticity. Every item is bought at the source and checked by hand before it's listed. If an item is ever shown to be inauthentic by a recognized authenticator, you get a full refund including shipping. See our Authenticity Guarantee.
  • Damaged in transit. Every order ships insured. If your package arrives damaged, contact us within 48 hours of delivery with photos of the packaging and the item and we'll open a claim with the carrier and make it right.
  • Wrong item or wrong size shipped. Our mistake, our fix. Contact us within 48 hours of delivery and we'll correct it at no cost to you.
  • Not as described. If an item arrives materially different from the listing's stated condition, reach out within 48 hours with photos and we'll sort it out.

Shipping

United States: FREE shipping on every order · no minimum · ships from New Jersey within 2 business days, tracked and insured. Local pickup available in NYC / North Jersey.

United Kingdom: $75 flat rate · tracked, usually 6–10 business days. UK import VAT (20%) and any duties are not included and are paid by the buyer to the carrier on delivery. Packages refused because duties weren't paid are not refunded.

Full details: Shipping Policy.

Contact: Contact page · heatchecksneakersandapparel@gmail.com